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Editorial
* Editorial contributors are subject to change
European Retail Finance’s editorial covers each area where technology is driving business growth. Information and analysis is presented in easy-to-understand features allowing a clear insight into the technology, its implementation and how the process can be managed to achieve optimal ROI.
ERF’s content is presented through the following sections:
1. Operational Strategy
- Retail financial services technology spend – analysis & forecasts
- IT as the competitive differentiator – the CEO’s view
- Channel strategies
- Outsourcing, offshoring & BPO
- Application integration
2. Risk, Compliance & Security
- Operational & Credit Risk Management
- Anti-Money Laundering
- IAS39, Sarbanes-Oxley, Basel II
- Business Continuity & Disaster Recovery
- Security Systems & Biometrics
3. Customer-facing Technology
- Self-Service Banking
- Cards
- ATMs
- Call Centres
4. IT in the Back Office
- Payment systems
- Network infrastructure
- Storage
- Electronic document & records management
- Workflow/Business Intelligence
- Knowledge & Content Management
5. E-Technology
- Web services
- WAP-enabled financial services
- ASPs
- Multimedia
Past and present contributors to the publication include:
- Facilitating cross-border banking
Guido Ravoet, Secretary General, European Banking Federation
- Operational Strategy
Caixa Galicia convergence case study - Jose Valino, CIO, Caixa Galicia
- Outlook for the global ATM market
Dominic Hirsch, Managing Director, Retail Banking Research
- European Retail Banking Markets Post-2005
José María Roldán, Chair, Committee of European Banking Supervisors (CEBS)
- Tower Group I.T Report
Ralph Silva, Research Director, TowerGroup Europe
- Operational Strategy, Business Performance Management
John Berry, former MD of Retail Banking, Abbey National
- I.T In the Back office
Dr. Jürgen Schaaf, Vice President and Senior Economist at Deutsche Bank Research
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